Dytran Instruments, Inc. offers an industry-leading array of Customer Benefits programs to ensure that your buying experience with Dytran is second to none. Each Benefit program is briefly outlined below. Please view the full details of each benefit by clicking on the PDF document at the bottom of this page.
For concierge Customer Satisfaction service and immediate action, or to discuss any of our Customer Benefits programs in greater depth, please contact our Total Customer Satisfaction Manager, Jessica Change, at jchange@dytran.com For routine recalibrations/repairs/service, please contact service@dytran.com.
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Sensor SelectTM Inventory Stocking Program
Dytran Sensor SelectTM is an inventory stocking program designed for rapid delivery of our most popular models. The program ensures better availability of the products that our customers need most, and Sensor SelectTM products come with an enhanced Lifetime Warranty against defects in materials and workmanship (all other regular catalog sensors come with a 5-year warranty, Modified products have a 2-year warranty, cables and accessories have a 1-year warranty). Sensor SelectTM is the best way to look for small quantities of the most popular products to get you the sensors you need without having to tour the entire product line.
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Dytran Sensor SelectTM Products with Lifetime Warranty
Dytran warrants Sensor SelectTM products to be free of defects in materials or workmanship for as long as you own the product. The Lifetime Warranty applies ONLY to products listed in the Sensor SelectTM program, not to the entire product line. Cables, accessories, electronics, and other items not specifically listed as Sensor SelectTM products are not covered by the Lifetime Warranty. Dytran reserves the right to add or remove products from the Sensor SelectTM program from time to time at its sole discretion. Products that were included in the Program when purchased shall remain under the provisions of this Warranty even if that model is subsequently removed from the Program at a later date.
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Sensor SelectTM Total Customer Satisfaction Money Back Guarantee
Dytran guarantees Total Customer Satisfaction on all Sensor SelectTM products ONLY (does not apply to the entire product line). If you are not satisfied with the performance of any Sensor SelectTM product for any reason during the first one year after delivery beginning from time of shipment from Dytran, you may: return the product to us and receive a 100% refund, or exchange the product for another model better suited to your measurement application.
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Dytran 5-Year Standard Product, 2-Year Modified Product, 1- Year Cable and Accessories Warranty
Dytran warrants Standard Products (defined as products manufactured as Catalog Model numbers for regular inventory-keeping purposes) to be free of defects in materials and workmanship for a period of five years after shipment. Modified "M-Number" Products (defined as products designed, manufactured, and tested to customer-specific requirements) are warranted to be free of defects in materials and workmanship for a period of two years after shipment. Cables and Accessories are warranted to be free of defects in materials and workmanship for a period of one year after shipment.
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The Educational Donation Program
The Educational Donation Program offers a unique opportunity for undergraduate and graduate degree engineering students and faculty members to obtain Dytran sensors for their thesis papers and research experiments free of charge. To become eligible, simply contact our Total Customer Satisfaction representative at the factory in Chatsworth, CA to receive authorization. Contact our Customer Satisfaction Manager to see what's available.
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Sensor ExchangeTM Qualified Sensor Trade-In Program
Dytran customers are offered an additional Sensor SelectTM Benefit when you trade in qualifying competitive IEPE, Charge Mode and DC response MEMS sensors for an equivalent Dytran model. Customers may receive up to 15% off the purchase price of any NEW Dytran equivalent model (ask our Sales Applications Engineers for assistance in determining qualifying models).
